Refund policy

1. Returns for Damaged Items

• Goods can only be returned if they are damaged when received.

• Postal damage is not eligible for a return.

• Returns must be requested within 14 days of receiving your parcel.

2. Returns for Size / Preference

• If the item does not fit or is not to your preference, it can be returned.

• We may not be able to offer an exchange, but a full refund will be issued.

3. How to Return an Item

• Email us at cuplas.design@gmail.com to request a return.

• Customers are responsible for return shipping costs.

4. Refunds

• Refunds will be made to the original payment method used at purchase.

• Refunds are processed once the returned item is received and inspected.

• Please allow 5–7 business days after we receive the item for the refund to appear in your account through Shopify.

5. Notes

• Items must be returned in original condition.

• We cannot accept returns for damaged postal items or items outside the 14-day return window.